Refund policy
Refund & Return Policy
Last updated: November 2, 2026
All Sales Are Final
Blackcreek & Co does not accept returns or exchanges on any products. All sales are final.
This policy applies to all products, including herbs and teas, consumable products, bath and body products, aromatic products, apparel, gifts, and other merchandise.
Due to the nature of our products and the way certain items are prepared or printed, we cannot accept returns for changes of mind, personal preferences, or incorrect sizing.
T-Shirts & Apparel
Our T-shirts and apparel are printed on demand specifically for you when your order is placed.
Please carefully review product descriptions and size charts before ordering. We do not offer refunds, returns, or exchanges for incorrect sizing or changes of mind.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 business days of delivery. We will review the issue and determine whether a refund or other resolution is appropriate.
You will not be required to return the original item.
Damaged, Defective, or Incorrect Products
Please inspect your order when received. If your product arrives damaged, is defective, or is different from what you ordered, please notify us within 5 business days of delivery.
Please include the following information:
-
Your order number
-
A description of the issue
-
Clear photographs of the damaged or incorrect product and packaging, when applicable
We will review the information provided and determine the appropriate resolution.
Refunds or other resolutions are considered on a case-by-case basis. Returns are not accepted, and you will not be required to ship the original item back to us.
Lost Orders
Customers are responsible for monitoring their shipments using the tracking information provided.
If your package appears to be lost, has stopped receiving tracking updates, or has not arrived within the expected delivery timeframe, please contact us within 7 business days of the expected delivery date.
Please provide your order number and tracking information so we can review the shipment.
Depending on the carrier's requirements, Blackcreek & Co may need to file a lost-package claim on your behalf. We will work with the carrier to investigate the shipment and determine the appropriate next steps.
Refunds or other resolutions will be considered after reviewing the circumstances and, when applicable, the carrier's investigation and claim determination. A delayed tracking update or missing delivery scan does not automatically qualify an order for a refund or replacement.
Refunds
Refunds are considered only for qualifying order issues, including damaged, defective, incorrect, or lost orders.
All refund requests are reviewed individually. Approval of a refund or other resolution is at the discretion of Blackcreek & Co, subject to applicable consumer protection laws.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.
We do not issue refunds for:
-
Changes of mind or personal preferences.
-
Incorrect sizes selected by the customer.
-
Products ordered in error.
-
Products that do not meet personal expectations when they match their descriptions and specifications.
Exchanges
We do not offer exchanges or accept returned merchandise.
If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and determine the appropriate resolution.
Your Consumer Rights
Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer protection laws, including rights relating to defective merchandise, products not as described, or orders not delivered as required by law.
Contact
If you have questions about this policy or experience an issue with your order, please contact us.
Email: info@blackcreekandco.com
Visit Us: Blackcreek & Co – Visit Us
Thank you for understanding and supporting Blackcreek & Co. We appreciate your business!