Shipping policy

Shipping, Refund & Return Policy

At Blackcreek & Co, we take pride in the quality of our products and appreciate your support of our small business. Please review the following policies before placing your order.

Shipping

Herbs & Teas – Georgia Customers Only

Due to Georgia Cottage Food regulations, our herbs and teas are available for shipping within the state of Georgia only. We are unable to ship these products to customers outside of Georgia.

Shipping to Other States

All other non-consumable products are available for shipping throughout the continental United States.

Eligible products include:

  • Bath & Body products

  • Aromatic products, including incense and botanical items

  • Books

  • T-shirts and apparel

  • Gifts and other non-consumable merchandise

Please note that shipping eligibility may vary by product.

Order Processing

Unless otherwise stated on our website, orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed after noon, on weekends, or on holidays may begin processing the next business day.

You will receive a shipping confirmation email with tracking information as soon as your order ships, when the selected shipping method supports tracking.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates, not guarantees, and begin once your order ships. Delivery may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Free standard shipping may be available on qualifying orders, as displayed at checkout.

Order Tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link, when applicable.

Please allow time for tracking information to update after you receive your confirmation.

Shipping Address Accuracy

Please verify that your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to correct the address before your order ships. Once an order is in transit, we cannot guarantee that address changes can be made.

Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or delayed, please contact us. We will do our best to assist you and help resolve shipping issues with the carrier.

Refund & Return Policy

Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.

If you experience an issue with your order, please contact us. We are committed to providing excellent customer service and will do our best to resolve any concerns.

T-Shirts & Apparel

Our T-shirts and apparel are printed on demand specifically for you when your order is placed.

Please carefully review product descriptions and size charts before ordering. Because these items are custom printed, we cannot accept returns or issue refunds due to incorrect sizing or a change of mind.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us. We will work with you to resolve the issue.

Damaged Products & Shipping Claims

Refunds or replacements are issued only for products damaged during shipping.

If your order arrives damaged, please contact us within 3 business days of delivery and include:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product and packaging

Claims received more than 3 business days after delivery are not eligible for a refund or replacement.

We appreciate your understanding and thank you for supporting Blackcreek & Co.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

We may be able to accommodate changes or cancellations before your order ships. Once an order is in transit, we are unable to modify or cancel the shipment.

Approved cancellations will be refunded to the original payment method.

Questions?

We're happy to help!

Email: info@blackcreekandco.com

Visit Us: Blackcreek & Co – Visit Us

Thank you for shopping with Blackcreek & Co. We appreciate your business!